1. A few words about www.jetoil.gr
The domain www.jetoil.gr is the website of Cetracore – Jetoil (hereinafter Company).
The personal information you give us during your visit at our website or your sign in to our services (creation of a user account) is processed and kept in a record under the Company’s responsibility.
2. What personal information is?
The term "personal information", as used to this Policy, refers to natural person's information either individuals or professionals such as full name, postal address, e-mail address, telephone number, credit card data, etc. that can be used to identify the identity of the website’s visitor, hereinafter referred to as "Personal Information" or "Information".
3. What is the Processing of Personal Information?
Processing of personal information is the collection, registration, organization, structure, storage, adjustment or alteration, recovery, search for information, use, disclosure by the transfer of Information, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction to natural person’s personal information.
4. What Information do we collect?
A) During your visit at our website:
We do not collect your information except for the information from the cookies you have permitted to be used via your consent. Information about the cookies used is provided to the Cookies Policy here.
Β) The website uses Google Analytics (GA) to monitor user interaction. We use these information to determine the number of users using our website, to better understand the way they find and use our webpages and to see their journey through the website.
Although GA records information such as your geographic position, the device, browser and operation system you use, none of this information personally identifies you to us. GA records also your computer’s IP address which could be used for your identification, but Google does not grant us access to it. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
5. For what purpose do we process your Information?
We collect your Information solely for the purposes of the services provided at the www.jetoil.gr website and in particular for a) tracking the visits to our website b) communicating with you with the contact details you provide us to the communication form (www.jetoil.gr/contact) c) complying with the obligations imposed from the current legislation, d) conducting customer satisfaction surveys, promoting products and services and send newsletters periodically for products and services.
6. What is the legal basis for the processing of your Information by the Company?
The processing of the website user’s information is made in the context of services offered or is based on the user’s consent.
For more information about the Cookies Policy see here.
7. Who are the recipients of your Information?
The recipients of your Information are the strictly necessary personnel of the Company, which is committed to confidentiality.
Moreover, it is possible to share or send your Information when have explicitly requested it or it is a legal obligation.
8. How do we ensure that our Data Processors respect your Information?
Our Data Processors have agreed with the Company and are contractually bound in writing:
- to keep confidentiality,
- not to transfer Information to third parties without our written permission,
- to undertake organizational and technical data security measures,
- to comply with the legal framework for the protection of personal information, in particular with the General Data Protection Regulation (GDPR)
9. Do we transfer your Information abroad?
We do not transfer your Information outside Greece. Your Personal Information are stored and processed only within Greece.
10. When do we erase your Information?
We delete the Information that Cookies collect based on the Cookies Policy.
11. Are your Information safe and secure?
We commit to safeguard your Personal Information. We have taken all the appropriate organizational and technical measures to secure and protect your Information from any form of accidental or fraudulent processing.
We use electronic security certification (SSL - Secure Socket Layer) to ensure the secured exchange of data between the website and your browser.
These measures are reviewed and amended when deemed necessary.
The processing of your Information is allowed only to persons authorized from us, employees and associates only for the purposes mentioned above (see question number 5).
12. What are your rights?
You have the right to access your Information.
This means you have the right to be informed from us about whether we process your Information. If we process your Information you can request to be informed about the purpose of processing, the type of Information we keep, the recipients, the retention periods, whether we do automated decision making, as well as about your other rights, such as rectification, erasure, restriction of processing and to lodge a complaint with the Hellenic Data Protection Authority.
You have the right to rectify your inaccurate Information.
If your personal data that we retain are not accurate, you can request from us to rectify your personal information (e.g. rectify the name or update due to a change to your contact details).
You have the right to erase your Information / right to be forgotten.
You can request from us to delete your personal information if it is not necessary for the above mentioned purposes or if you wish to withdraw your consent in case this is the only lawful basis for processing.
You have the right to Data portability.
You can request form us to receive in a readable format your Information that you have provided us or request from us to transfer your Information to another data controller.
You have the right to restrict the processing of your Information.
You can request from us to restrict the processing of your Information for as long as the examination of your objections is pending.
You have the right to object to the processing of your Information.
You can object to the processing of your Information or to withdraw your consent and we will stop the processing if there are no other imperative and legitimate reasons that override your right.
13. How can you exercise your rights?
To exercise your rights you can send us a request to the Company’s postal address (27, Evrota. Str, Kifissia), or to the Company’s email address (firstname.lastname@example.org) with subject title “Exercise of the right of access/ rectification/ erasure/ portability/ restriction/ objection of my Personal Information”, or to the website’s electronic communication form (www.jetoil.gr/content/dsgvo) providing a description of your request and we will ensure to examine it and reply as soon as possible.
14. When do we respond to your requests?
We will reply to your requests for free without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one month in case we need to take another two (2) months extension, within which we will respond back to you.
If your requests are obviously unfounded or excessive particularly because of their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs for providing information or performing the requested action, or refuse to respond to the request justifying the answer to you.
15. Where do you address your inquiries on the progress of your requests?
For more information you can send us a request to the Company’s postal address (27, Evrota. Str, Kifissia), or to the Company’s email address (email@example.com), or to the website’s electronic communication form (www.jetoil.gr/content/dsgvo)
16. Do we make decisions based solely on automated processing, including profiling when processing your Information?
We do not make decisions, nor do we make profiling, based on the automated processing of your Information.
17. Do we process Information of minors?
In general, we do not process Information of children under 16 years old. If we find that we have collected Information of a child under 16 years old, without meeting the above condition, we will erase this Information as soon as possible.
18. Which law applies to the processing of your Information?
We process your Information in accordance with the General Data Protection Regulation 2016/679 / EU and in general the current national and European legislative and regulatory framework for the protection of personal information.
19. Who can you contact if we violate the applicable law for the protection of Personal Information?
You can contact the Hellenic Data Protection Authority for matters concerning the processing of your Personal Information. Regarding the jurisdictions of the Authority and the lodge of a complaint you can visit its website (www.dpa.gr > Citizen Rights > Complaint to the Hellenic DPA) where detailed information is provided.
20. How will you be informed on any changes to this Policy?
We update this Policy whenever necessary. If there are any significant changes to the Policy or the way we use your Information, we will notify you by posting those changes on a visible place to our website, before the changes come into force, in any other appropriate manner. We encourage you to read this Policy on a regular basis in order for you to be aware on the way your Information is protected.
The Company is the Data Controller of the Information it processes. Our address is 27, Evrota. str., Kifissia, email address: firstname.lastname@example.org
If you want to contact us for matters related to the processing of your Information and the exercise of your rights you can contact the Company’s Data Protection Coordinator to the postal address 27, Evrota, Kifissia. str or to the email address (email@example.com)